Thank you for shopping with Ek Tohfa! We want to make sure your jewelry reaches you safely and on time. Please read our shipping policy below for complete details.
Order Confirmation
Once you place an order, you will receive a confirmation via WhatsApp or email. Our team will begin processing your order shortly after confirmation.
Dispatch Time
All confirmed orders are dispatched within 1–3 working days from the date of order placement.
Delivery Time
Once your order has been dispatched, delivery typically takes 5–7 working days, depending on your location within Pakistan.
Shipping Fee
A flat shipping fee of Rs 250 is applied to all orders across Pakistan .
Please note: the shipping fee is non-refundable once the order has been dispatched.
Payment Method
We currently accept online payments only. Cash on Delivery (COD) is not available at this time.
Order Tracking
Once your order is shipped, we will share your tracking details via WhatsApp so you can follow your delivery in real time.
Delivery Delays
While we work with trusted courier partners to ensure timely delivery, occasional delays may occur due to weather conditions, public holidays, or courier-related issues beyond our control. We appreciate your patience in such cases.
Incorrect Address
Please ensure your shipping address and contact number are accurate at the time of order. Ek Tohfa is not responsible for delays or delivery failures caused by incorrect or incomplete address details provided by the customer.
Need Help?
If you have any questions about your order or shipment, feel free to reach out to us on WhatsApp — we’re here to help.
WhatsApp: 03296929660
Email: ektohfaa@gmail.com