This Privacy Policy explains how Ek Tohfa (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit our website (ektohfa.com), make a purchase, or communicate with us regarding our products and services.
By using our website and services, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree with this policy, please do not use our website.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and operational reasons. Any updates will be posted on this page with a revised date.
Information We Collect
Information You Provide Directly
When you place an order or contact us, we may collect:
- Your name, phone number, and delivery address
- Email address (if provided)
- Order details, including products purchased and payment method
- Any information you share with us via WhatsApp, email, or our website’s contact form
Information Collected Automatically
When you visit our website, we may automatically collect certain technical information, including:
- Your IP address and browser type
- Pages visited and time spent on our site
- Device information (mobile, desktop, etc.)
This information helps us understand how visitors use our website and improve your shopping experience.
Information from Third Parties
We may receive information from payment processors, delivery/courier partners, and platforms we use to run our business (such as WooCommerce and WordPress), in order to process your orders and provide our services.
How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Communicate with you regarding your order, delivery, or customer support queries
- Send updates about offers, new arrivals, or promotions (only if you have opted in)
- Improve our website, products, and overall customer experience
- Prevent fraudulent orders and protect our business and customers
Cookies
Our website may use cookies to improve your browsing experience, remember your preferences, and understand how visitors interact with our site. You can choose to disable cookies through your browser settings, though this may affect certain features of the website.
How We Share Your Information
We do not sell or rent your personal information to third parties. We may share your information only in the following situations:
- With delivery/courier services, to fulfill and deliver your order
- With payment processing partners, to complete your transaction securely
- When required by law or to protect our legal rights
Payment Security
All payments made through our website or via Cash on Delivery are handled securely. We do not store your complete payment or banking details on our servers.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including order processing, customer support, and legal recordkeeping.
Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information, subject to any legal or order-related obligations
- Opt out of promotional messages at any time by contacting us directly
Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
Third-Party Links
Our website may contain links to third-party websites or social media platforms (such as Instagram or Facebook). We are not responsible for the privacy practices or content of these external sites.
Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:
WhatsApp: 03296929660
Email: ektohfaa@gmail.com
Website: ektohfa.com
Last updated: July , 27 ,2026