At Ek Tohfa, we want you to love every piece you receive. If something isn’t right, we’re happy to help with an exchange.
Exchange Window
You may request an exchange within 7 days of receiving your order.
Exchange Conditions
To be eligible for an exchange, please make sure:
- The product is unused and in its original condition
- All original packaging, tags, and accessories are intact
- You have your order confirmation or receipt as proof of purchase
Please Note
- We currently offer exchanges only — refunds are not available at this time.
- Items that are used, damaged, or missing original packaging will not be accepted for exchange.
- Sale or discounted items are also eligible for exchange under the same conditions, unless stated otherwise.
How to Request an Exchange
To start an exchange, simply message us on WhatsApp with your order number and photos of the product. Our team will guide you through the next steps.
We’re here to make sure you’re happy with your Ek Tohfa purchase — reach out anytime with questions.